5. September 2010
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FAQ - Frequently asked questions - business
I didn´t find part XXXXX in the offer. Is it possible to get it for me?
The company Motopoint s.r.o. and its business partners supply via their e-shop Motonet.biz only parts of brands presented in the section Documentation / Range. If you didn´t find a part for your bike from some of presented groups of products , e.g. spark plug or oil filter, it could be because of two reasons:

1) The brand doesn´t have the part for your bike in the offer
2) The electronic assigning system haven´t been completed yet (it concerns mostly new models of actual year or brands, that are not active in the catalogue – written in black letters)
In this case, contact us on e-mail in the section Contacts.

We don´t supply products of other brands.

We continuously spread our offer a give notice about that in the section Actualities on the headline.
I didn´t find my motorcycle in the database.
Our database of motorcycles is continually updated. Although, it could happen that you won´t find your motorcycle. It could happen because it is a new model of actual year, which has not been put into the database yet, or a less usual type in Europe, which is not usually presented in parts catalogue of the manufacturers we supply and we didn´t put it into the database because of that. In this case, send us a request on the demanded part on the address in the section Contacts.
In what time since ordering will you deliver me the product?
The most of products are stocked right in the central stock or in stocks of our business partners. We send ordered goods generally in 24 or 48 hours (especially in the term march - may). Exception could be some types of MIVV exhausts, which we deliver mostly in two weeks since ordering. Although it could happen, that because of actual sellout of some parts you could wait a bit longer. In this case, our salesmen will contact you and agree a term of delivery.
Can I pick up goods personally?
Personal picking up is possible at our regional dealers of the distribution network Motonet.biz.
The way of acceptance is necessary to choose before sending the offer.

 

 

 

Products

Quick help
ORDER CATALOGUE
You can view and order goods there. You can choose goods from the list of goods in the group.(According to parts),or choose goods from bike parts catalogue (According to bike).
DOCUMENTATION - RANGE
Includes a list of the groups of goods with brands. Click on the brand for a presentation of the products of this brand.
DOCUMENTATION - TERMS OF DELIVERY
Description of supply. Conditions for seller after registration.
OPERATOR
contact information about shop operator and supplier.
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